Terms of sale – Rodentcare
This website is operated by Rodentcare (TM Media Ecommerce AB).
In these terms, the words “we”, “us” and “our” refer to Rodentcare. Rodentcare provides this website, including the information, tools and services available here, on the condition that you accept the terms, policies and notices set out below.
By visiting our website and/or making a purchase from us, you use our service (the “Service”) and agree to be bound by these terms of sale, including the additional terms and policies referred to here or available through a link. These terms apply to all website users, including customers, suppliers, partners and contributors of content.
We recommend that you read these terms carefully before using the website. By visiting or using any part of the website, you accept these terms. If you do not accept all of the terms, you should not use our website or services.
Any new features or tools added to the online shop are also covered by these terms. The latest version will always be available on this page. We reserve the right to update or change parts of these terms by publishing changes on the website.
Our online shop is powered by Shopify Inc., which provides the ecommerce platform we use to sell our products.
1. General terms for online shopping
By using this website, you confirm that you may enter into purchase agreements under applicable law, or that you have the necessary consent from a parent or guardian where required.
You must not use our products or services for unlawful purposes or in a way that breaches applicable laws or regulations.
You must not distribute viruses, malicious software or other technology that could adversely affect our website or services.
If you seriously breach these terms, we may restrict or end your access to our services.
2. Payment options
The payment methods available for your order are shown at checkout.
Klarna – pay later
- Where available, receive your order and pay by the deadline specified by Klarna
- The payment schedule, eligibility requirements and any interest or fees are governed by the Klarna terms shown before you confirm
- You may be able to manage or pause a payment through the Klarna app where that option is available
- Klarna manages billing and payments in accordance with its own terms
Card payments
Available payment methods may include Visa, Mastercard, American Express, Apple Pay and Google Pay, depending on the options shown at checkout.
Card payments are handled by secure payment providers and encrypted in accordance with applicable industry standards. Rodentcare does not store complete card details.
3. Delivery and shipping
Delivery times
Orders are processed as quickly as possible after your purchase is complete.
Normal delivery times may vary depending on the warehouse, delivery address and carrier. Delivery may take longer if a product is dispatched from an external warehouse.
The estimated delivery time is shown on the website or when you place your order. We offer free shipping throughout the United Kingdom.
Imports and charges
Some orders may be dispatched from an external warehouse. Any import taxes or charges that apply to your order will be explained before you complete your purchase.
The total price, taxes and delivery charges, and any additional charges you may be responsible for, will be made clear before you place your order.
4. Accuracy of information
We work to keep the information on our website accurate and up to date.
However, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery times or availability.
We reserve the right to correct these errors when they are identified, subject to your statutory rights.
5. Changes to services and prices
Prices, offers and product information may change without prior notice. This does not change the agreed terms of an order we have already accepted.
Rodentcare reserves the right to change, update or discontinue products, promotions or parts of the Service when necessary, subject to existing contracts and your statutory rights.
6. Products and services
Some products may only be available through the online shop and may be available in limited quantities.
We do our best to show product images, colours and details as accurately as possible. However, their appearance may vary between screens and devices.
We reserve the right to limit product sales where necessary, for example because of stock availability, geographical restrictions or suspected misuse.
7. Billing and customer information
We reserve the right to reject or limit orders that we reasonably believe to be suspicious, incorrect or connected with fraud.
You are responsible for ensuring that the information you provide when ordering is accurate and up to date, including your name, delivery address, email address and telephone number.
For information about our 60-day returns policy and your statutory cancellation rights, see our returns policy.
Information for business customers
If you would like to purchase as a business, please contact customer service before ordering:
8. Reviews and user-generated content
If you submit a review, comment, idea or other content to Rodentcare, we may use it on our website and in our marketing to the extent permitted by applicable law and the terms you have agreed to.
We reserve the right to remove content that is unlawful, offensive, misleading or otherwise breaches our policies.
9. Personal data
The way we collect and process personal data is governed by our privacy policy, which is available on the website.
10. Limitation of liability
We work to keep our website and services available and functioning as expected, but cannot guarantee that the Service will always be uninterrupted or free from technical errors.
Rodentcare is not liable for indirect loss or consequential damage to the extent that such a limitation is permitted by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded.
Nothing in these terms limits the rights you have as a consumer under mandatory consumer protection law.
11. Governing law and disputes
These terms are generally governed by Swedish law, as Rodentcare is operated by TM Media Ecommerce AB in Sweden.
This does not limit any mandatory consumer rights you have under the law of the country where you live, including applicable UK consumer rights.
If a dispute arises, please first contact customer service at kontakt@rodentcare.no, so that we can try to resolve the matter together.
12. Contact details
Questions about these terms of sale can be sent to:
Company information
TM Media Ecommerce AB
Slakterigatan 10
721 32 Västerås
Sweden