Shipping and returns
At Rodentcare, we want shopping with us to be straightforward and reassuring. Here you will find information about delivery, tracking, returns and refunds. Your statutory rights are not affected by our returns policy.
Delivery
We dispatch orders as quickly as possible after your purchase is complete.
Delivery usually takes 5–9 working days, depending on the delivery address and carrier.
Once your order has been dispatched, you will receive an email confirmation with tracking information where available.
Shipping
We offer free shipping throughout the United Kingdom.
Delivery and shipping information is also shown at checkout before you complete your order.
Tracking your order
Once your parcel has been dispatched, you will receive tracking information by email if the shipment can be tracked.
It may take a little time for the carrier to activate the tracking information.
Delayed delivery
During busy periods, public holidays or other circumstances beyond our control, delivery may take longer than usual.
If your order has not arrived within the expected delivery time, contact us at kontakt@rodentcare.no, and we will help.
60-day returns
You have 60 days to request a return from the day you receive your order. This voluntary policy is in addition to your statutory rights. For online purchases, you can normally cancel within 14 days of delivery without giving a reason, and then have a further 14 days to return the goods.
For returns under our voluntary policy beyond your statutory cancellation period, the product must be unused and in saleable condition, with its accessories and any original packaging. These conditions do not restrict your rights for faulty goods or your statutory right to handle and inspect goods.
Please contact us before sending a return so we can provide the correct instructions.
How to return an item
- Contact us at kontakt@rodentcare.no
- Provide your name and order number
- We will send you information on how to make your return
- Return the item following the instructions
You normally pay the return postage for a change-of-mind return. If the item is faulty or incorrect, we cover the necessary return costs where required by law.
Refunds
We will let you know once we have received and checked your return.
Refunds are made to the original payment method. For a statutory cancellation, we refund within 14 days of receiving the goods back or evidence that you have sent them back, whichever is earlier. We also refund any standard outbound delivery charge you paid.
Your bank or payment provider may take a few working days to display the refund in your account.
Damaged or incorrect items
If you receive a damaged, faulty or incorrect item, contact us as soon as possible.
If possible, include photographs of the product and packaging so we can deal with the issue more quickly.
We will help you find an appropriate solution in line with your statutory rights.
Contact us
Do you have a question about delivery or returns?
Contact us at: