Refund policy
Last updated: 16 September 2026
At Rodentcare, we want you to feel confident when shopping with us. We offer 60-day returns and a 2-year warranty. This page explains how to return an item and how refunds are handled. These benefits are in addition to your statutory rights.
60-day returns
You can request a return within 60 days of receiving your order. For online purchases, you can normally cancel within 14 days of delivery without giving a reason and then have a further 14 days to return the goods.
For a return under our voluntary policy beyond the statutory cancellation period, the following conditions apply:
• The product must be unused and in saleable condition
• Include all accessories and any original packaging
• Contact us within 60 days of receiving your order and return the item according to the instructions we provide
2-year warranty
Rodentcare products come with a 2-year warranty against manufacturing defects.
If a product develops a manufacturing defect within the warranty period, contact us at kontakt@rodentcare.no with a brief description of the problem and photographs if possible.
If your warranty claim is accepted, we will offer an appropriate solution, such as a replacement product at no extra cost. This warranty does not restrict your statutory rights.
How to return an item
- Contact us at kontakt@rodentcare.no and provide your order number
- For a return under our voluntary policy, briefly describe why you would like to return the product. You do not need to give a reason when exercising your statutory right to cancel
- We will send you instructions for the return process
- You normally pay the return postage for change-of-mind returns. We recommend a tracked service. We cover necessary return costs for faulty or incorrect items where required by law
Refunds
For a statutory cancellation, once we have received the goods back or evidence that you have sent them back, whichever is earlier:
• We refund the original payment method, including any standard outbound delivery charge you paid
• We issue the refund within 14 days of that date. For returns under the extended part of our voluntary 60-day policy, processing normally takes up to 14 working days after approval
• Your bank or payment provider may take additional time to display the refund
Returns outside our voluntary policy
We may decline a return under the extended part of our voluntary policy if:
• The product has been used, damaged or is no longer in saleable condition
• Essential parts or accessories are missing
• The return is requested after the 60-day period has ended
• We do not have the information needed to identify the order
These conditions do not restrict your statutory consumer rights, including your rights for faulty goods or your right to handle and inspect goods during the statutory cancellation period.
Damaged or incorrect items
If you have received a damaged, faulty or incorrect item:
• Contact us as soon as possible at kontakt@rodentcare.no
• If possible, include photographs and a brief description of the problem
• We will help you with an appropriate remedy and cover necessary return costs where required by law
Uncollected parcels
If a parcel is not collected and is returned to us, please contact us at kontakt@rodentcare.no so we can help arrange the next steps. Your statutory rights remain unaffected.
Contact
Do you have a question about returns, the warranty or refunds?
Contact us at:
We normally reply within 24 hours.